Refund and Return Policy
At Taufaa, we want you to be completely satisfied with your purchase. If, for any reason, you are not 100% happy with your Taufaa product, we offer a hassle-free return policy within 30 days of the shipment date. Please carefully read the following guidelines to ensure a smooth return process:
Eligibility for Returns:
The product must be sent back to us in its original condition, unworn, and unwashed, exactly as it arrived.
Custom items, including customized clothing, are not eligible for returns or exchanges. Please ensure to check the sizing accurately before placing your order.
Refund or Exchange:
Once we receive the returned item and confirm that it meets our eligibility criteria, we will issue a refund for the cost of the item (excluding any shipping fees) back to your original payment method.
Please note that custom items are not eligible for exchanges. We advise checking the sizing accurately before placing your order to ensure a proper fit.
Return Shipping Fees:
Return shipping fees are the responsibility of the customer, unless there was an error on our end in processing your order. In case of our error, we will cover the return shipping fees.
If you need to return an item, please send it back to us at your own cost. Once we receive the item, we will process the refund or initiate the shipment of an alternative item, if applicable.
Processing Time for Refunds:
Credit card refunds typically take 5-10 business days to process, depending on your bank's policies and procedures.
PayPal refunds are received instantly once processed.
We strive to provide accurate sizing information and ensure that our sizes are updated correctly. However, if for any reason you need to return an item, please follow the above guidelines and send the item back to us at your own cost. Once we receive the item, we will process the refund or initiate the shipment of an alternative item, if applicable.
We value your satisfaction and want to make sure you have a positive shopping experience at Taufaa. If you have any questions or concerns about our refund policy, please don't hesitate to contact our friendly customer support team. We're here to assist you every step of the way.
Please note that this refund policy applies only to purchases made directly through our store. If you have made a purchase through a third-party retailer or platform, please refer to their respective refund policies.
Thank you for choosing Taufaa. We appreciate your trust and look forward to serving you again in the future.
Eligibility for Returns:
The product must be sent back to us in its original condition, unworn, and unwashed, exactly as it arrived.
Custom items, including customized clothing, are not eligible for returns or exchanges. Please ensure to check the sizing accurately before placing your order.
Refund or Exchange:
Once we receive the returned item and confirm that it meets our eligibility criteria, we will issue a refund for the cost of the item (excluding any shipping fees) back to your original payment method.
Please note that custom items are not eligible for exchanges. We advise checking the sizing accurately before placing your order to ensure a proper fit.
Return Shipping Fees:
Return shipping fees are the responsibility of the customer, unless there was an error on our end in processing your order. In case of our error, we will cover the return shipping fees.
If you need to return an item, please send it back to us at your own cost. Once we receive the item, we will process the refund or initiate the shipment of an alternative item, if applicable.
Processing Time for Refunds:
Credit card refunds typically take 5-10 business days to process, depending on your bank's policies and procedures.
PayPal refunds are received instantly once processed.
We strive to provide accurate sizing information and ensure that our sizes are updated correctly. However, if for any reason you need to return an item, please follow the above guidelines and send the item back to us at your own cost. Once we receive the item, we will process the refund or initiate the shipment of an alternative item, if applicable.
We value your satisfaction and want to make sure you have a positive shopping experience at Taufaa. If you have any questions or concerns about our refund policy, please don't hesitate to contact our friendly customer support team. We're here to assist you every step of the way.
Please note that this refund policy applies only to purchases made directly through our store. If you have made a purchase through a third-party retailer or platform, please refer to their respective refund policies.
Thank you for choosing Taufaa. We appreciate your trust and look forward to serving you again in the future.